Privacy Policy

Effective date: July 1, 2026

The Point of Light Therapeutic Counseling & Life Coaching Services ("we," "us," or "our") respects your privacy. This policy explains how we handle information associated with https://www.thepointoflightcounseling.com and inquiries made through the Website.

 

Website privacy and clinical confidentiality

This policy addresses Website information. Clinical records and protected health information are subject to applicable confidentiality laws and the practice’s clinical privacy documents. Where HIPAA applies, our separate Notice of Privacy Practices explains permitted uses and disclosures of protected health information, your rights, and our obligations. This Website policy does not replace that notice or authorize additional disclosures.

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Information you provide

When you contact us or request services, you may provide your name, email address, phone number, preferred appointment details, and the contents of your message. A designated booking or client platform may collect additional information needed for scheduling, intake, consent, billing, or treatment.

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Please provide only the information needed for your inquiry. Use the designated secure client platform for detailed clinical information, documents, and other sensitive material.

 

Technical information and cookies

Website hosting and related technology may process information such as your IP address, browser and device details, pages requested, access times, and security logs. Cookies or similar technologies may support Website functions and remember preferences.

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You can manage cookies through your browser settings. Disabling some cookies may affect Website functionality. Where applicable law requires consent or an opt-out mechanism, the appropriate choice must be provided. Sensitive health information must not be shared through tracking tools without a lawful basis and any required authorization.

 

How information is used

We use information as needed to respond to inquiries, coordinate appointments, administer services, process payments, maintain records, protect systems, and meet legal and professional obligations. Information submitted through clinical systems is handled under the applicable clinical privacy documents.

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If we offer optional newsletters or promotional messages, you may choose whether to subscribe and may unsubscribe using the instructions in those messages. An inquiry or appointment request does not, by itself, authorize use of your health information for marketing.

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Sharing information

We may share information with service providers supporting hosting, scheduling, communications, payment processing, or practice administration, as needed for those functions and subject to applicable safeguards and agreements.

We may also disclose information when legally required or otherwise permitted by applicable law. Clinical confidentiality has specific exceptions, which may include certain mandatory reports, valid legal demands, and serious safety concerns. Those exceptions are explained in the practice’s informed consent and clinical privacy documents; not every request for information permits disclosure.

 

[Confirm before publishing: We do not sell personal information or share it for targeted advertising.]

We do not publicly identify you as a client or publish information about your treatment without appropriate permission or another lawful basis.

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Booking and payment platforms

Appointments are arranged through the practice’s designated secure booking platform. Information entered there is handled under the platform’s privacy terms and the practice’s applicable agreements. Payment providers process payment details under their own terms and privacy policies.

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[Insert booking platform name and privacy-policy link; identify payment providers where appropriate.]

The use of a secure platform does not guarantee that every electronic communication is secure. Please avoid sending payment card details or detailed clinical information through ordinary email or Website forms.

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Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No online system or transmission can be guaranteed completely secure.

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Information is retained for the period reasonably needed for its purpose and for applicable legal, clinical recordkeeping, billing, and professional requirements. Clinical records may need to be retained even when you request deletion of other information.

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Your choices and requests

Contact us to ask about your Website information, request a correction, or exercise privacy rights available under applicable law. We may verify your identity before responding. Requests are subject to legal exceptions and record retention obligations.

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Rights relating to clinical records, including applicable access, amendment, confidential communication, and complaint rights, are explained in the relevant clinical privacy documents. You may request a copy from the practice.

 

Children and minors

The public Website is intended for adults seeking information, including parents or guardians seeking services for a minor. It is not intended to collect personal information directly from children under 13 through public forms. If you believe a child has submitted information through the Website, contact us.

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Consent, confidentiality, and access to a minor’s clinical records are handled under applicable law and the practice’s intake procedures.

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Changes and contact

We may update this policy and will post its effective date. Additional notice or consent will be provided where required by law.

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For privacy questions, contact:
Privacy contact: Dr. Pamella Terry
Email: pterry@thepointoflightcounseling.com